Refund policy

Returns

At North Star Quilt Shop, we aim to sprinkle creativity and joy into your quilting journey! While we believe in spreading fun and inspiration through our fabrics and notions, please note that all sales with us are final and we do not accept returns or exchanges on any products purchased at our store.

We believe in the importance of maintaining the quality and integrity of our items, ensuring that each product meets our high standards before it reaches our customers. However, in the rare event that we sent the wrong fabric or cut your order too short please send us a message via email, and we'll make things right!

Ordering fabric online can be difficult. Sometimes colors on your screen might not match reality. Our photos strive to capture the hues accurately, but sometimes those sneaky shadows play tricks. If you're looking for a perfect color match, we suggest you purchase a small piece first.

 

Cancellations

After you order, once we've started cutting your fabulous fabric or shipped out your goodies, we won't be able to cancel it. Each piece of fabric is lovingly cut just for you, ensuring top-notch quality in every package.

If you catch us before we cut and/or ship your order, we can cancel and refund it for you. Just shoot us an email at hello@northstarquiltshop.com as soon as you decide to cancel.

Remember to give your order a double-check before hitting that confirm button to avoid any cancellations. We want you to be absolutely thrilled with your purchase! If you have any questions or need assistance, we’re here to help. Just give us a shout!